Returns Policy

Due to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Manufacturer Defectives (must be reported within 30 days)

• Place a new web order for defective merchandise
• Please contact us HERE with the original order # and the customer’s complaint so we may justify the defect.
• Once we establish defective product we will credit.

Returned/Refused

• These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
• We will inspect these returns and if they are viable for resale we will credit.
• If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
• Notifications of viable returns will be marked on the website only.
• USPS Economy service returned or refused orders will be billed to you. We are billed for returns.
• It is the customers responsibility to reship with the corrected address or credit their customer.

Wrong Item/Shortages (Must be reported within 48 hours from ROG)

• If a wrong order or item is received please contact us HERE with the order # and explain the issue.
• Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
• We will reship the correct items

Lost/Stolen

• We are not responsible for orders once they have left our warehouse
• If there is a tracking #, the order has been put on a skid and has left our building
• If the order does not make it to its destination, customers are responsible for contacting the carrier and filing claim. Please follow up with our customer service department.